Privacy Policy

1. Information We Collect

Information you give us directly

When you contact us, request a quote, or book a service, we may collect:

• Your name
• Email address
• Phone number
• Service address or the location where you'd like your vehicle detailed
• Vehicle details — make, model, year, and condition
• Any notes or messages you choose to send us

Information collected automatically

Like most websites, our site may automatically receive standard technical information when you visit, including your IP address, browser type, device type, pages viewed, and the site you arrived from. This is used to understand general traffic patterns and keep the site working properly.

Payment information

We do not collect or store credit card or bank information on our website. Online bookings and payments are handled by our third-party booking provider, Urable, which processes payment details directly under its own privacy and security practices.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests, questions, and messages
• Schedule, confirm, and perform detailing services
• Process bookings, payments, and gift card purchases
• Send appointment reminders and service follow-ups
• Provide customer support and resolve issues
• Improve our services, pricing, and website
• Comply with legal and tax obligations

We do not sell, rent, or trade your personal information to third parties.

3. Text Messages and Phone Contact

If you provide a phone number, we may contact you by phone or text message about your quote, appointment, scheduling changes, or service questions. Standard message and data rates from your carrier may apply.

You can opt out of text messages at any time by replying STOP, or by telling us directly. Opting out of promotional messages will not prevent us from contacting you about an active or upcoming appointment.

4. Third-Party Services

We rely on a small number of outside services to run our business. When you use them, their own privacy policies apply:

• Urable — online booking, scheduling, and payment processing
• Google — business listing, reviews, and maps
• Instagram, TikTok, and LinkedIn — social content displayed on or linked from our site
• Our website host and email provider — site delivery and message handling

We share information with these providers only as needed to deliver our services.

5. Cookies and Analytics

Our website may use cookies or similar technologies to keep the site functioning and to understand how visitors use it. Most browsers let you refuse cookies or alert you when one is set — check your browser settings. Blocking cookies may affect how parts of the site work.

Embedded content from third parties, such as social media feeds or review widgets, may set its own cookies that we do not control.

6. How We Protect Your Information

Our website is served over an encrypted HTTPS connection, and we use reasonable administrative and technical measures to protect the information we hold. That said, no method of transmitting or storing data online is completely secure, and we cannot guarantee absolute security.

7. How Long We Keep Information

We retain customer and service records for as long as needed to provide our services, maintain business and tax records, and meet legal obligations. Inquiries that don't become appointments are kept only as long as useful for follow-up.

8. Your Choices

You may, at any time:

• Ask what personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information, subject to records we're required to keep
• Opt out of marketing emails or text messages

To make a request, contact us using the details at the bottom of this page. We'll respond within a reasonable timeframe.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us information, please contact us and we will delete it.

10. Links to Other Websites

Our site links to third-party websites, including our booking store and social media profiles. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.

11. Changes to This Policy

We may update this policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page. Significant changes will be reflected here, so please check back periodically.

12. Contact Us

Questions about this policy or about how your information is handled? Get in touch: